Privacy policy

1. What we collect

When you place an order, we collect:

• your full name;
• your UAE mobile number;
• your email address;
• your delivery address: area and emirate, building or villa, apartment or office number, street or landmark, Makani number and delivery notes, if you give them;
• what you ordered, the prices, the delivery fee and the total;
• your confirmation that you are 18 or older.

We do not ask for card details. We record how you chose to pay (cash on delivery, bank transfer or online payment). A bank transfer or online payment is made through your bank or the payment link's provider, not on our website; we keep only the reference needed to match it to your order.

You do not need an account to shop with us. We do not create customer accounts or passwords.

2. How we use your information

• to confirm your order with you by phone or WhatsApp;
• to deliver your order to your address and collect payment;
• to send your order confirmation to your email;
• to answer your questions and handle returns or exchanges;
• to send you a link to review a product you received, if you agree to leave a review;
• to keep the records the law requires and to prevent fraud and misuse.

We do not sell your information, and we do not send marketing messages without asking.

3. What stays on your device

When you confirm your age, we store a signed age confirmation in a cookie on your device for up to 30 days, so you are not asked again on every visit. It contains no personal details.

Your cart, saved items, product comparison and recently viewed products are kept in your browser's storage on your device. They are not sent to us until you place an order. The details you type at checkout are kept only in the open page and are not saved in your browser.

After you place an order, a short-lived cookie lets this device show your order confirmation page. It expires after 30 minutes.

We count anonymous page and product views to understand what shoppers look for. These counts do not include your name, phone, email or address.

4. Who we share it with

We share your information only with the people and services that help us run the store, and only as much as they need:

• our staff and couriers, to confirm and deliver your order;
• our email provider, to send your order confirmation;
• our hosting and backup providers, which store our data securely;
• authorities, when the law requires it.

5. How long we keep it

• Order records (what was ordered, prices and status) are kept as business records.
• Your name, mobile number, email and addresses are anonymised five years after your last order, or sooner if you ask us and the law allows it.
• Anonymous view counts are kept for 90 days; daily totals are kept longer.
• Backups are kept for 30 days and then deleted.

6. How we protect it

Our website uses an encrypted connection (HTTPS). Only authorised staff can see customer details, and every change to an order is recorded. Backups are encrypted.

7. Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete or anonymise it where the law allows. You can also clear the cookies and storage on your device at any time; you will then be asked to confirm your age again.

To make a request, message us on WhatsApp using the number on the Help page of our store. We may ask you to confirm the mobile number you ordered with.

8. Adults only

Our store is for adults aged 18 and over. We do not knowingly collect information from anyone under 18.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.