Terms & conditions

1. Who can buy

• You must be 18 or older to enter the store and to place an order.
• We deliver only to addresses in the United Arab Emirates.
• We may ask for an Emirates ID or other proof of age at delivery. If you cannot show it, or appear to be under 18, the courier will not hand over the order and it will be cancelled.
• Orders must be for your own personal use, not for resale.

2. Products and prices

• All prices are in UAE dirhams. The price shown is the final price for the product; there is no extra tax added at checkout.
• The delivery fee for your area is shown at checkout before you order, together with the total you will pay.
• Product photos are for illustration. Colours and packaging may differ slightly from what you see on screen.
• Prices and availability can change. The total shown when you place your order is the total you pay. If a price or the stock changes while you are checking out, we show you the new total and ask you to accept it before the order is placed.

3. Placing and confirming an order

• When you place an order, you receive an order number on screen and an order confirmation by email. This means we have received your order; it is not yet accepted.
• We call or message you on the mobile number you gave to confirm the order before it is prepared. If we cannot reach you, we may cancel it.
• We may decline or cancel an order, for example if a product is out of stock, the address cannot be served, or the order appears to break these terms. If that happens, we tell you and you pay nothing.
• One discount code can be used per order. Codes cannot be combined.

4. Payment

All payment methods are accepted. At checkout you choose how you will pay the order total:

• Cash on delivery: you pay the courier in cash when your order arrives. Please have the exact amount ready if you can.
• Bank transfer: after you order, we send you our bank details on WhatsApp. Please use your order number as the transfer reference.
• Online payment: after you order, we send you a secure payment link on WhatsApp.

We never ask for card details on our website or in a message. A bank transfer or online payment is made through your bank or the payment link's provider, not on our website. If you would like to change how you pay, message us before your order is processed.

5. Delivery

• We deliver to the areas listed at checkout across the seven emirates. The delivery fee and the expected delivery time are shown at checkout.
• Delivery times are estimates. Delays can happen because of traffic, weather, public holidays or high demand; we will keep you informed.
• Please make sure someone aged 18 or over is available to receive the order and pay. If delivery fails because no one is available or the address is wrong, we will contact you to arrange another time. Repeated failed deliveries may lead to cancellation.
• Please check your order when it arrives and tell the courier about any problem.

6. Cancelling an order

You can cancel your order free of charge at any time before it leaves for delivery. Message us on WhatsApp with your order number. Once the order is out for delivery, it can no longer be cancelled, but you may refuse it at the door if it has not been opened.

7. Returns and exchanges

• Tobacco sticks (such as TEREA) cannot be returned or exchanged once the pack or carton has been opened, for health and safety reasons. Unopened packs and cartons in their original sealed packaging can be returned within 7 days of delivery.
• Devices (such as IQOS ILUMA) that arrive damaged, faulty or not as ordered will be exchanged. Tell us within 7 days of delivery, with your order number and a photo or short video of the problem.
• A device that has been opened and used without a fault, or that was damaged after delivery through misuse, water or a fall, cannot be returned or exchanged.
• If we sent you the wrong item, we exchange it at no cost to you, including delivery.
• Where a refund applies, it is paid in cash or by a method we agree with you, within 14 days after we receive the returned item.

To start a return or exchange, message us on WhatsApp using the number on the Help page of our store.

8. Using our products

Our products contain nicotine, which is addictive. Use them only as the manufacturer instructs, keep them away from children and pets, and read our responsible use and age policy. We are not liable for harm caused by misuse of a product.

9. Our responsibility

We take care to show accurate information and to deliver what you ordered. Our liability for an order is limited to the amount you paid for it, except where the law does not allow this limit. Nothing in these terms affects your rights under UAE consumer protection law.

10. Reviews

After delivery we may send you a link to review a product you bought. Reviews are checked before they are published, and we may decline reviews that are unrelated, abusive or include personal details.

11. Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of the United Arab Emirates have jurisdiction over any dispute.

12. Changes to these terms

We may update these terms from time to time. The terms in force when you place an order apply to that order. The date at the top shows when they last changed.